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Welcome to Mangelsen's... everything that inspires!

Customer Service - FAQs

Does Mangelsen's sell merchandise online?

We are so close! This new website will have the capability of selling a range of products online in the future. We believe in giving our customers the best possible shopping experience, so it takes time to ensure that our online store is as enjoyable as a visit to our brick and mortar location. However, one thing that we'll never be able to provide in our online experience is our freshly popped popcorn while you shop. If you have any ideas, our web developers would like to hear about it! 

 

What is Mangelsen's return policy?

Mangelsen’s will happily return merchandise within 60 days of purchase with receipt. Refunds will be issued in the tender form the item was purchased with or a Mangelsen's gift card upon request. In the event that a receipt is not available, Mangelsen's can retrieve any purchases that were made when associated with a Fun Club account.

Due to sanitation reasons the following items are not returnable: edibles, wigs, hats, make-up, costumes, veils & tiaras. Managers reserve the right to determine if an item is returnable.

 

What are the details to Mangelsen's Fun Club Rewards Program?

>The Fun Club Card is not a credit card. Earn one point for every dollar spent at Mangelsen’s. Once you are over 100 points, you'll receive $10 in Fun Money to spend on merchandise or classes. 

>Merchandise is eligible for Fun Points on in-store purchases. Craft classes do not apply.

>Sales tax does not earn points.

>Fun Money can be earned and redeemed on in-store purchases only at this time. 

>Once the point threshold is met, points may be redeemed for in-store credit (Fun Money) on the next purchase.

>Fun Money will be issued directly onto your account. Notification of rewards will be printed on your receipt. Paper rewards issued prior to March 2015 will continue to be honored indefinitely.

>Mangelsen’s may send out notification of rewards through e-mail or print periodically.

>Memberships may be terminated if they remain inactive for longer than 24 months.

>Members agree to all terms and conditions contained herein and the terms and conditions may be changed or modified with 90 days notice.

>The Fun Club program is intended as a rewards program for individuals. Businesses set up as a Mangelsen’s house account are not eligible to sign-up for the Fun Club.

> Please notify a store team member of changes to your contact information. You may also contact the Fun Club Coordinator for changes to your account at rachael.rand@mangelsens.com or 402.391.6225x#3018.

 

What is the coupon and discount policy?

Mangelsen’s accepts one coupon per customer, per transaction. Percentage off coupons are good on regular priced items only.

Dollar off coupons may not be used in conjunction with special discounts such as senior, teacher, PTO, student, military, scouts, business or employee discounts.

Merchandise may not have more than one discount applied.

Coupons may be used in conjunction with Mangelsen’s Fun Club Rewards Program.

 

Our everyday sale and coupon exclusions include: Sale Items, Gift Cards, Custom Services, Craft Classes, Balloons & Helium, Balloon Centerpieces, Sterling Silver, Good Works Bracelets, Airbrushes, Annalee, Aspen Mulling Spices, Byer’s Choice, Christopher Radko Ornaments,Dept. 56 Villages and Snowbabies, Elf on the Shelf, My Secret Angel and Me, Precious Moments, Sourcebooks (Santa is Coming To Omaha/Nebraska), Shold-Its, The Skeleton In The Closet, and Shopkins.

 

Do you offer any special discounts?

Teacher Discount - 10% Off with school ID  (all departments)

Art Student Discount - 10% Off with school ID or class list.

Senior Discount - If you are lucky enough to be 55 or older you'll receive 10% Off (all departments)

Military - 10% with valid military ID (all departments)

Cubscouts & Girlscout Troops: 10% Off with manager’s approval.

Everyday sale and coupon exclusions apply: Sale Items, Gift Cards, Custom Services, Craft Classes, Balloons & Helium, Balloon Centerpieces, Sterling Silver, Good Works Bracelets, Airbrushes, Annalee, Aspen Mulling Spices, Byer’s Choice, Christopher Radko Ornaments,Dept. 56 Villages and Snowbabies, Elf on the Shelf, My Secret Angel and Me, Precious Moments, Sourcebooks (Santa is Coming To Omaha/Nebraska), The Skeleton In The Closet, and Shopkins.

 

Does Mangelsen's offer a business discount?

Yes, Mangelsen’s is proud to help support fellow local businesses in the Omaha area. That is why we offer a 20% Off b2b discount on regular priced items that will be used for your business. With an account, you may charge purchases to be billed at a later date. You may also use a company check or a company credit card. Business to business accounts can be set up in person Monday - Friday 9am to 5pm or by completing the form below. 

To be eligible for a business to business account you will need to provide the information available on this credit form. When completed, you may submit it to:

Mangelsen's Accounting Office
3457 S. 84th St
Omaha, Ne 68124
elaine@mangelsens.com


Upon review and approval the B2B account will be setup.  The office will contact the customer at that time via email regarding the account number, discount and bi-monthly statements.  B2B accounts are due upon receipt.

For further questions about business accounts, please contact Elaine at 402-391-6225 x#3012  or Lee at 402-391-6225x#3011.

 

Does Mangelsen's offer tax exemptions?

Yes, we do. In order to be eligible for tax exemption, you'll need to complete a form 13 - Nebraska resale or exempt sale certificate in person. The best time to set up a tax exemption account is Monday - Friday 9am to 5pm.
For further questions about setting up a tax exemption account, please contact Elaine at 402-391-6225 x#3012  or Lee at 402-391-6225x#3011.

 

We have an upcoming fundraiser, does Mangelsen's donate to these type of causes?

We believe in giving back to the Omaha community who has kept us in business for over 55 years. We partner with Omaha-based TAGG (Together A Greater Good) to offer a 5% donation to any TAGG-associated groups. For information on this program, please email donations@mangelsens.com.

 

Does Mangelsen's still offer a wholesale catalog?

Mangelsen's is proud to be a brick and mortar retail store in the Omaha area. We closed our wholesale division in the early 90's and we no longer provide wholesale products to purchase. However, we do have a large variety of vendor partners who we work with to provide top quality products for our retail location. Two vendors in particular are especially close to our hearts as David's brothers are in the wholesale arts & craft business:

Makin's Air Dry Clay
Midwest Design Imports

If you are in need of additional vendor recommendations, please contact us via email at contact@mangelsens.com. Please provide your contact information along with the type of products you are looking for.