Call 402-391-6225

Welcome to Mangelsen's... Everything That Inspires!

Customer Service - FAQs

What is Mangelsen's return policy?

Mangelsen’s will happily return merchandise within 60 days of purchase with receipt. Refunds will be issued in the tender form the item was purchased with or a Mangelsen's gift card upon request. In the event that a receipt is not available, Mangelsen's can retrieve any purchases that were made when associated with a Fun Club account.

--Due to sanitation reasons the following items are not returnable: edibles, wigs, hats, make-up, costumes, veils & tiaras. Managers reserve the right to determine if an item is returnable.

 

What is the Mangelsen's Fun Club Rewards Program?

For every dollar you spend, we'll award you ONE Fun Point. Earn 100 Fun Points and we'll credit your account with $10 in Fun Money rewards! Our frequent shopper program works out to be a 10% rebate on merchandise and craft classes you purchase! You can buy any merchandise or purchase a class with your Fun Money. *Sales tax does not apply.

--Sign up is FREE, FAST, and EASY... our online sign up is located on the FUN CLUB page

--For full Fun Club Terms and Conditions, visit the FUN CLUB page.  

 

What is the coupon and discount policy?

--Mangelsen’s accepts one coupon per customer, per transaction. Percentage off coupons are valid on regular priced items only.

--Dollar off coupons may not be used in conjunction with special discounts such as senior, teacher, PTO, student, military, scouts, business or employee discounts.

--Merchandise may not have more than one discount applied.

--Coupons CAN be used in conjunction with Mangelsen’s Fun Club Rewards Program.

*Our everyday sale and coupon exclusions include: Sale Items, Gift Cards, Custom Services, Craft Classes, Balloons & Helium, Balloon Centerpieces, Sterling Silver, Good Works Bracelets, Airbrushes, Aspen Mulling Spices, Byer’s Choice, Christopher Radko Ornaments, Dept. 56 Villages and Snowbabies, Elf on the Shelf, My Secret Angel and Me, Precious Moments, Sourcebooks, Shold-Its, The Skeleton In The Closet, Ty Plush, Craft Crashers Kits, and Crack the Code Escape Room. Limit one coupon per person or fun club account, per transaction, per day. Coupons cannot be combined with other offers. 

 

Do you offer any special discounts?

--Teacher Discount - 10% Off with school ID  (all departments)

--Art Student Discount - 10% Off with school ID or class list.

--Senior Discount - If you are lucky enough to be 55 or older you'll receive 10% Off (all departments)

--Military - 10% with valid military ID (all departments)

--Cubscouts & Girlscout Troops: 10% Off with manager’s approval.

*Our everyday sale and coupon exclusions include: Sale Items, Gift Cards, Custom Services, Craft Classes, Balloons & Helium, Balloon Centerpieces, Sterling Silver, Good Works Bracelets, Airbrushes, Aspen Mulling Spices, Byer’s Choice, Christopher Radko Ornaments, Dept. 56 Villages and Snowbabies, Elf on the Shelf, My Secret Angel and Me, Precious Moments, Sourcebooks, Shold-Its, The Skeleton In The Closet, Ty Plush, Craft Crashers Kits, and Crack the Code Escape Room. Limit one coupon per person or fun club account, per transaction, per day. Coupons cannot be combined with other offers.

 

Does Mangelsen's offer a business discount?

Yes, Mangelsen’s is proud to help support fellow local businesses in the Omaha area. That is why we offer a 20% Off B2B discount on regular priced items that will be used for your business. With an account, you may charge purchases to be billed at a later date. You may also use a company check or a company credit card. Business to business accounts can be set up in person Monday - Friday 9am to 5pm or by completing the form below. 

To be eligible for a business to business account you will need to provide the information available on this credit form. Upon review and approval the B2B account will be setup.  The office will contact the customer at that time via email regarding the account number, discount and bi-monthly statements.  B2B accounts are due upon receipt. For further questions about business accounts, please contact our administrative office at 402-391-6225 x#3012  or x#3011.

Send Completed B2B Credit Forms to:

Mangelsen's Accounting Office
3457 S. 84th St
Omaha, Ne 68124
contact@mangelsens.com

 

Does Mangelsen's offer tax exemptions?

Yes, we do. In order to be eligible for tax exemption, you'll need to complete a form 13 - Nebraska resale or exempt sale certificate in person. The best time to set up a tax exemption account is Monday - Friday 9am to 5pm.
For further questions about setting up a tax exemption account, please contact our administrative office at 402-391-6225 x#3012  or x#3011.

 

We have an upcoming fundraiser, does Mangelsen's donate to these type of causes?

We believe in giving back to the Omaha community who has kept us in business for over 55 years. We partner with Omaha-based TAGG (Together A Greater Good) to offer a 5% donation to any TAGG-associated groups. For information on this program, please email donations@mangelsens.com.

 

Does Mangelsen's still offer a wholesale catalog?

Mangelsen's is proud to be a brick and mortar retail store in the Omaha area. We closed our wholesale division in the early 90's and we no longer provide wholesale products to purchase. However, we do have a large variety of vendor partners who we work with to provide top quality products for our retail location. Two vendors in particular are especially close to our hearts as David's brothers are in the wholesale arts & craft business:

Makin's Air Dry Clay
Midwest Design Imports

If you are in need of additional vendor recommendations, please contact us via email at contact@mangelsens.com. Please provide your contact information along with the type of products you are looking for.